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At Zeptigo, we work diligently to ensure your orders are delivered to you as quickly and securely as possible. Below you will find detailed information about our shipping and delivery procedures.

1. Order Processing Time

  • All orders are processed and prepared for shipment within 1 to 3 business days after payment confirmation.

  • Orders placed on weekends or official public holidays will be processed on the following business day.

  • Once your order has been dispatched, you will receive a notification email or SMS containing your tracking number.

2. Shipping & Delivery Times

  • Depending on the carrier and your destination, the estimated delivery time for your orders is between 4 and 12 days.

  • Please note that minor delays may occur during peak promotional periods, severe weather conditions, or official public holidays.

3. Shipping Rates

  • Shipping fees are calculated automatically at Checkout based on your order's total amount, weight, or delivery destination.

  • [Optional: Free shipping is available on orders over a certain total.]

4. Order Tracking

  • Once your order has shipped, you can track your package 24/7 using the tracking number provided in your shipping confirmation email via the carrier's website or our [Track Order / LINK] page.

  • Please allow 24 to 48 hours for tracking information to become active in the carrier’s system.

5. Incorrect Addresses & Undeliverable Packages

  • Please double-check your shipping address and contact details before finalizing your order.

  • Redelivery fees for packages that cannot be delivered or are returned to us due to an incorrect or incomplete address provided by the customer will be the customer's responsibility.

6. Damaged or Lost Packages

  • If your package arrives with visible physical damage, crushing, or tearing, please request a Damage Report from the courier driver before accepting the delivery, or refuse the package.

  • If your package appears to be lost in transit or significantly delayed beyond our estimated delivery timeframe, please reach out to our support team immediately.

7. Contact Us

For any questions, concerns, or support requests regarding shipping and delivery, please feel free to contact us:

  • Email: yigitstrqfee@gmail.com

  • Business Name: Zeptigo /